We will endeavour to ship your order as quickly as possible. Please be mindful that each garment is hand-packaged by our small team. Allow 3-5 business days for your order to be processed and delivered.
Please raise any issues related to delayed shipping times with the relevant carrier as stated above.
avv is not responsible for any packages stolen or lost during transit. Any claims of this nature must be made by the customer to the appropriate carrier.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If there are any errors with your order, such as a damaged product or an incorrect size shipped, please don't hesitate to contact us at email@example.com. We're committed to providing the best customer service possible.
Please note that all items must be returned in their original state to be eligible for refunds and/or exchanges. We reserve the right to refuse any washed, worn, or altered items. Please understand that we are not responsible for normal wear and tear.
How long will it take to receive my order?
We strive to process and ship orders as quickly as possible. Enjoy free shipping for Singapore orders, with no min. spend. Please allow 3-5 business days from the date of the order is placed. If you require immediate delivery of your items, such as same-day service, please contact us, and we will strive to accommodate to your needs. If you have any questions about the status of your order or shipping options, please don't hesitate to contact our customer service team at firstname.lastname@example.org.
What is your avv's return policy?
Our return policy allows for easy returns or exchanges within 14 days of purchase. Items must be in new, unused condition with all original tags and packaging intact. For more information, please see our returns tab.
How do I know what size to order?
To determine your size, we recommend referring to our size chart, which provides detailed measurements for each product. If you're still unsure, our customer service team is available to assist you with any sizing questions.
How do I care for my activewear?
To ensure that your activewear lasts as long as possible, we recommend to wash your activewear in cold water and hang or lay flat to dry. Avoid using fabric softener or bleach, as these can damage the fabric and reduce its performance.
avv is a Singapore-based activewear brand established in 2023 with the aim of providing high-quality products for everyone.
Our goal is to create activewear that inspires people to live a healthy and active lifestyle. We believe that everyone deserves access to well-made activewear that makes them feel confident and comfortable. With our commitment to quality and affordability, avv strives to become a go-to brand for people who prioritize style, comfort, and functionality in their activewear.